📜 Our Policies

This website is owned and managed by Synapse Edutainment Private Limited, the parent company of the brand Dr Sona Says™.

Company Identification Number (CIN): U58110MH2025PTC457011

GST Number: 7ABRCS3207N1ZR

• We accept secure online payments through trusted payment gateways including PayU, PhonePe, and other UPI-enabled platforms.
• All transactions are encrypted and processed in compliance with applicable regulatory and security standards.
• Dr Sona Says™ does not store any card or banking information on its servers.

• All orders are processed after successful payment confirmation.
• Orders are typically delivered within 5–7 business days across India.
• Delivery timelines may vary depending on location, courier partner, public holidays, or unforeseen circumstances.
• Customers will be notified in case of any unexpected delay.

• We offer a 7-day return policy from the date of delivery.
• Products must be unused, in original condition, and returned with original packaging.
• Returns will not be accepted for products damaged due to misuse, negligence, or normal wear and tear.
• To initiate a return, customers must contact our support team within 7 days of delivery.

• Once the returned product is received and inspected, refunds will be initiated.
• Refunds will be credited to the original payment method used at checkout.
• Refunds are generally completed within 7–10 business days from approval.
• Shipping or handling charges, if applicable, are non-refundable unless the return is due to an error on our part.

• Replacement requests must be raised within 7 days of delivery.
• Replacements are applicable only for damaged, defective, or incorrect items received.
• Replacement orders will be dispatched within 5–7 business days after confirmation and subject to product availability.

• We are committed to protecting your personal data and privacy.
• Information collected such as name, phone number, email address, and shipping address is used solely for order processing, delivery, and customer communication.
• Customer data is never sold, shared, or rented to third parties.
• Online payments are securely processed via trusted gateways including PayU and PhonePe.
• By using this website, you consent to the collection and use of information as outlined in this policy.

• This website uses cookies to enhance user experience and website functionality.
• Cookies help us understand website traffic, user preferences, and improve our services.
• Cookies do not collect personally identifiable information without user consent.
• By continuing to use this website, you consent to the use of cookies in accordance with this policy.
• Users may choose to disable cookies through their browser settings, though some features of the website may not function optimally.

• By accessing or using this website, you agree to comply with these Terms & Conditions.
• Product descriptions, prices, availability, and offers are subject to change without prior notice.
• Dr Sona Says™ products are intended strictly for educational purposes and do not substitute professional medical advice or consultation.
• All content, illustrations, and intellectual property on this website belong to Synapse Edutainment Private Limited and may not be reproduced without permission.
• Any disputes arising shall be governed by and interpreted under the laws of India, with jurisdiction limited to Indian courts.

• Only product categories with active listings are displayed on the website.
• Categories without available products may be removed or hidden to maintain a clear and user-friendly shopping experience.

For any queries related to orders, shipping, returns, refunds, payments, or policies, customers may contact us through the following official channels:

WhatsApp: 99 678 21 678

Email: sales@drsonasays.com